Regulations

lovin.pl ONLINE SHOP REGULATIONS (effective from 01.01.2023).

TABLE OF CONTENTS:

1. BASIC INFORMATION
2. ELECTRONIC SERVICES PROVIDED IN THE ONLINE STORE
3. CONDITIONS FOR CONCLUDING THE SALES AGREEMENT IN THE ONLINE STORE
4. PAYMENT METHODS, PAYMENT TERMS
5 DELIVERY DATES, DELIVERY COSTS, PERSONAL COLLECTION
6. COMPLAINTS
7. WITHDRAWAL FROM THE CONTRACT OF SALE
8. SALES CONTRACTS – ENTREPRENEURS
9. PERSONAL DATA
10. PRIVACY POLICY
11. FINAL PROVISIONS

1. BASIC INFORMATION

1.1. The online store available at WWW.lovin.pl is run by the LOVIN S.C. company, registered at: Poland, 02-495 Warsaw, ul. Przy Forcie 10/77. The above address is the place of business. E-mail adress: info@lovin.pl. Direct telephone contact is also possible at the telephone number indicated in the CONTACT tab.

1.2. These Regulations apply to both consumers and entrepreneurs making purchases from the Online Store (subject to the provisions of Section 8 of the Regulations, which is addressed only to entrepreneurs, and also subject to the provisions of other sections of these Regulations, in which the Online Store Customer fulfills the definition of an Entrepreneur within the meaning of the provisions of the Civil Code (Journal of Laws 2018.0.1025 i.e. – the Act of 23 April 1964 – Civil Code).

1.3. The administrator of personal data processed in connection with the execution of orders and the provisions of these Regulations is the Online Store and the Service Provider (as defined in point 1.4 of these Regulations). Personal data are processed only for the purposes and to the extent set out in the privacy policy described in point 10 of these Regulations, in full compliance with applicable laws and ethical standards. Providing personal information is voluntary. Each user of the online store, whose personal data is processed by the Service Provider or Online Store, has the right to inspect their content and the right to update and amend it.

1.4. definitions:

1.4.1. ONLINE STORE – the Service Provider’s online store available at: www.lovin.pl.

1.4.2. SERVICE PROVIDER – LOVIN S.C. All contact and contact details of the Service Provider are set out in point 1.1 of these Regulations.

1.4.3. ONLINE STORE CUSTOMER
(1) a natural person who has concluded or intends to conclude a Sales Agreement with the Service Provider, having full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity;

(2) legal entity;

(3) organizational unit without legal personality, which the law confers legal capacity;
1.4.4. ENTREPRENEUR – Online Store Customer not being a natural person within the meaning of the Civil Code (Journal of Laws 2018.0.1025 i.e. – Act of 23 April 1964 – Civil Code)

1.4.5. PROJECT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Online Store Customer and the Service Provider.

1.4.6. SALES AGREEMENT – a Project sales contract concluded or concluded between an Online Store Customer and the Service Provider via the Online Store.

1.4.7. ELECTRONIC REGISTRATION FORM – an electronic form available in the Online Store, the correct completion of which is necessary to create an account and perform Sales Agreements in the Online Store.

1.4.8. ELECTRONIC ORDER FORM – an interactive form (Electronic Service), available in the Online Store, the correct completion of which is a condition for placing an Order, in particular by adding Projects to the electronic basket, indicating the detailed parameters of the Project (size, color, quantity, etc.) and determining the terms of the Agreement Sales, including payment and delivery.

1.4.9 ELECTRONIC ORDER FORM – an interactive form (Electronic Service), available on the Online Store, the correct completion of which is a condition for placing an Order, in particular by adding Designs to the electronic shopping cart, indicating the detailed parameters of the Design (size , color, quantity, etc.) and specifying the terms of the Sales Agreement, including payment and delivery.

1.4.10 RETURN FORM – an interactive form (electronic service), available on the Internet Shop, which is used as one of the options to return the product (Project) – termination of the Sales Agreement in accordance with the provisions of Section 7 of these Regulations.

1.4.11. WORKING DAY – one day from Monday to Friday, excluding public holidays.

1.4.12. CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).

1.4.13. ACCOUNT – Electronic Service, a collection of protected personal data and resources stored in the Service Provider’s IT system marked with an individual name (login) and password provided by the Online Store Customer, in which data provided by the Online Store Customer is collected, as well as information about Orders placed and purchases made by him in online shop.

1.4.14. NEWSLETTER – a distribution Electronic Service, provided by the Service Provider via e-mail, which allows all Online Store Customers using it to automatically receive from the Service Provider the content of subsequent editions of the newsletter containing information about Projects, new products and promotions in the Online Store.

1.4.15. REGULATIONS – these Regulations of the Online Store.

1.4.16. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to an Online Store Customer through the Online Store.

1.4.17. CONSUMER RIGHTS ACT, ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)

1.4.18. ORDER – Customer’s declaration of intent submitted via the Order Form and directly aimed at concluding the Product Sales Agreement with the Service Provider.

2. ELECTRONIC SERVICES PROVIDED IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Registration Form, Order Form and Newsletter.

2.1.1. Account – the use of the Account begins after the Customer has successfully completed the Online Store three necessary elements:

(1) completing the Registration Form

(2) clicking the field that completes the account creation procedure.

(3) authorizing the account – confirming the willingness to create an Account by clicking the authorization link sent by the Service Provider’s IT system automatically to the e-mail address of the Online Shop Customer provided during registration. In the Registration Form, it is necessary for the Online Store Customer to provide the following data: name and surname or company name, address (street, house / flat number, zip code, city, country), e-mail address, contact phone number and password. In the case of Online Store Customers who are Entrepreneurs, it is necessary to provide the full company name and tax identification number.

2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. The Online Store Customer has the option, without giving a reason, and at any time to delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider by means of letter information to the Service Provider’s address given in point 1.1 of these Regulations or via e-mail to the e-mail address provided in point 1.1 of these Regulations.

2.1.2. Order Form – the use of the Order Form begins when the Customer of the Online Store adds the first Project to the electronic basket
in online shop. The correct submission of an Order in the Online Store occurs after the Customer has successfully completed the Online Store two further steps:

(1) after completing the Order Form

(2) clicking on the Online Store website after completing all fields of the Order Form field – Buy and Pay. Until then, it is possible to modify the entered data yourself (to do this, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Online Store Customer to provide the following data: name and surname or company name (in the case of the Entrepreneur), address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number. It is also necessary to provide correct data regarding the Sales Agreement: Design, number of pieces, size, color, place and method of delivery of Projects, method of payment. In the case of Online Store Customers who are Entrepreneurs, it is also necessary to provide the NIP number. It is required to check the correctness of the entered data. Incorrect entry of data by the Online Store Customer may result in the shipment of the ordered Projects to an incorrect (not in accordance with the will of the Online Store customer) address. In this case, neither the Service Provider nor the Online Store is responsible for the further fate of the shipment. If the Service Provider requests a VAT invoice – it is necessary to specify such a request in the Order Form

2.1.2.1. The Electronic Order Form service is provided free of charge and is of a one-off nature and is terminated when the Order is placed through it. This service also ends if the Customer has ceased placing the Order via the Order Form (interruption of the procedure).

2.1.3. Newsletter – if such a service is available as part of the Online Store, the use of the Newsletter takes place after the Online Store Customer has expressed his will to receive the Newsletter by following the steps suggested by the Online Store’s IT system, providing the e-mail address to which subsequent editions of the Newsletter are to be sent and clicking field confirming the willingness of the Online Store Customer to receive the Newsletter.

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Online Store Customer has the option of unsubscribing from the Newsletter without giving a reason (unsubscribing from the Newsletter) by sending an appropriate request to the Service Provider via letter information to the Service Provider’s address provided in point 1.1 of these Regulations or via e-mail to the e-mail address provided in point 1.1 of these Regulations.

2.2. Technical requirements necessary for cooperation with the Service Provider’s ICT system:

(1) computer, laptop or other multimedia device with Internet access;

(2) access to electronic mail;

(3) nternet browser: Mozilla Firefox version 11.0 and higher or Internet Explorer version 7.0 and higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher;

(4) recommended minimum screen resolution: 1024×768;

(5) combining the possibility of saving cookies and Javascript in the web browser.

2.3. The Online Store Customer is obliged to use the Online Store in a manner consistent with the law and decency, having regard to respect for personal rights, copyrights and intellectual property of the Service Provider and third parties. The Online Store customer is obliged to enter data consistent with the facts. The Online Store customer is prohibited from providing unlawful content as well as conducting any activities aimed at interrupting the proper operation of the online store.

2.4. Complaint procedure regarding Electronic Services:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the complaint procedure, which was indicated in points 6 and 7 of the Regulations) The Online Store customer may submit using the contact details indicated in point 1.1 of these Regulations:

2.4.2. It is recommended that the Online Store Customer provide in the description of the complaint:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of irregularities;

(2) Online Shop Customer requests;

(3) contact details of the complainant

Correct provision of the above data will facilitate and accelerate the consideration of complaints by the Service Provider

2.4.3. The Service Provider shall respond to the complaint immediately, but not later than within 14 calendar days from the date of its submission. The Service Provider undertakes to inform the Online Store Customer about the results of the complaint procedure

3. CONDITIONS FOR CONCLUDING THE SALE CONTRACT IN THE ONLINE STORE

3.1.The conclusion of the Sales Agreement between the Online Store Customer and the Service Provider takes place after the Online Store Customer has placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations

3.2. The price of the Project indicated on the site of the On-line Shop is given in Polish zloty and includes all taxes provided by the Polish law. In the case of purchases made in currencies other than the Polish zloty, currency conversion is performed by the bank of the Online Store Client, the Service Provider’s bank or the operator of the Online Card Client’s payment card. The Service Provider is not responsible for the exchange rates used in this case. The total price, including taxes, of the Project that is the subject of the Order and the Sales Contract, delivery and other costs, the Online Store Customer is informed on the pages of the Online Store when placing the Order, including when the Customer wishes to be bound by the Sales Contract.
The product page of the Online Store also provides information about the lowest price of the product available in the Online Store in the last 30 days.

3.3. The procedure of concluding a Sales Agreement in the Online Store is carried out using the Order Form

3.3.1.The conclusion of the Sales Agreement between the Online Store Customer and the Service Provider takes place after the Online Store Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Service Provider immediately confirms its receipt while accepting the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the appropriate e-mail by the Service Provider to the Online Store Customer to the e-mail address provided by the Online Store Customer. The confirmation of receipt of the Order sent to the Online Store Customer contains, among other things, all the detailed information regarding the ordered Project, quantity, size and color, confirmation of the total amount including the Project price and all additional costs (including delivery costs) as well as the expected date of Order completion. The standard order processing time is up to 5 business days. As soon as the Online Store Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Service Provider.

3.4. Consolidation, protection and making available to the Customer the content of the concluded Sales Agreement takes place through

(1) making these Regulations available on the Online Store website

(2) sending the Customer the e-mail message referred to in point 3.3.2. Regulations

The content of the Sales Agreement is perpetuated and secured in the IT system of the Service Provider’s Online Store.

4. PAYMENT METHODS, PAYMENT DATES

4.1. The Service Provider provides the Customer with the following payment methods under the Sales Agreement:

4.1.1. Payment on delivery on delivery.

4.1.2. Payment in cash on personal pickup.

4.1.3. Payment by bank transfer to the Service Provider’s bank account.

4.1.3.1. Bank: MBANK.

4.1.3.2. Account number: 39 1140 2004 0000 3102 7809 0270.

4.1.4. Electronic payments and card payments via Przelewy24, PayU and PayPal.

4.1.5 PayPo deferred payments.

NOTE: When making electronic payments, please refer to the terms and conditions of such services of financial institutions or providers of electronic payment services.

4.2. The Service Provider reserves the right to limit the payment methods described in point 4.1 at its sole discretion. Inability to make payments using one or more of the methods described in point 4.1 will be clearly and legibly marked on the Online Store website

4.3. Termin płatności:

4.3.1. If the Customer chooses cash payment on personal pickup, bank transfer, electronic payment or payment card payment, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement.

4.3.2. If the Customer chooses the payment on delivery on delivery, the Customer is obliged to make the payment on delivery.

4.4. Lack of payment within the deadline specified in points 4.3.1 and 4.3.2 does not automatically terminate the Sales Agreement. The Service Provider reserves the right to implement the provisions of the Sales Agreement and to pursue payments by the methods specified in Polish law

4.5 In justified cases – it is possible to terminate the concluded Sales Agreement by mutual agreement of the parties, however, each time it requires direct contact of the Online Store Customer with the Service Provider in order to determine the terms of a possible termination of the Sales Agreement. The final decision regarding the solution concluded between the Online Store Customer and the Service Provider of the Sales Agreement belongs to the Service Provider. The Service Provider reserves the right to charge the Online Store Customer with any justified costs of terminating the Sales Agreement.

4.6 The Online Store Customer has the right to withdraw from the Sales Agreement in accordance with the provisions of point 7 of these Regulations.

5. DELIVERY DATES, DELIVERY COSTS, PERSONAL COLLECTION

5.1. Project delivery is available on the territory of the Republic of Poland and abroad

5.2. Delivery of the Project to the address provided by the Online Store Customer while completing the Order Form is payable, unless the Sales Agreement provides otherwise. Project delivery costs are indicated to the Customer on the Online Store website when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.

5.3. Personal collection of the Project by the Online Store Customer is free

5.4. The Service Provider provides the Online Store Customer with the following methods of delivery or collection of the Product:

5.4.1. Courier shipment,

5.4.2. Courier on delivery,

5.4.3. Personal pickup

6. COMPLAINTS

6.1. The scope of the Service Provider’s liability to the Online Store Customer is determined by generally applicable law, in particular in the Civil Code.

6.2. The Service Provider is obliged to provide the Client of the Online Store with a Project in accordance with the description presented on the product page without defects.

6.3. The complaint may be submitted by the Online Store Customer:

6.3.1. in writing to the address indicated in point 1.1 of these Regulations

6.3.2. in electronic form via e-mail to the address indicated in point 1.1 of these Regulations

6.3.3. in the electronic form by means of the COMPLAINT FORM located at www.lovin.pl.

6.4. t is recommended that the Online Store Customer provide the following information in the complaint description:
(1) Information on the type of Project, size, color of which the complaint is submitted, as well as transaction data (date of the Sales Agreement)

(2) information and circumstances regarding the subject of the complaint, in particular the type and date of finding the defect;

(2) determining the method of bringing the Project into compliance with the Sales Agreement or a statement requesting a price reduction or withdrawal from the Sales Agreement;

(3) contact details of the person submitting the complaint – this will facilitate and accelerate the consideration of the complaint by the Service Provider.

6.5. The Service Provider will respond to the Customer’s complaint no later than within 14 calendar days from the date of its submission.

6.6. The basis for considering the complaint is submitting the original receipt issued by the Online Store.

7. WITHDRAWAL FROM THE CONTRACT OF SALE

7.1 General rules applicable during the procedure of withdrawal from the Sales Agreement:

7.1.1. All returned Designs and components must be new and not bear signs of use

7.1.2. Designs must not be dirty (e.g. wear traces of make-up), embossed (if the product is thrown into the envelope, not folded and inserted), washed or scented with perfume or tobacco

7.1.3. Have a full set of intact tags and security features.

Please note that the returned assortment that does not meet the above conditions will not be accepted for return / exchange and sent back to the sender at his expense.

7.2. A customer of the Online Store who has concluded a Contract of Sale through the Online Store at a distance may withdraw from the contract within 14 days without giving any reason. To meet the deadline it is sufficient to send a statement before its expiration. A declaration of withdrawal from the Sales Agreement may be made electronically using the RETURN FORM available on the website of the Online Store, in writing to the address indicated in section 1.1 of these Terms and Conditions or by e-mail to the e-mail address indicated in section 1.1 of these Terms and Conditions.

7.3. An exemplary model withdrawal form is included in Annex 2 to the Consumer Rights Act and is additionally available on the Online Store website.

7.4. In the event of withdrawal from a Sales Agreement concluded remotely, the Sales Agreement is considered void.

7.5. The Client of the Online Store is obliged to return the Project to the Service Provider immediately, but no later than within 14 calendar days of receipt of the shipment, to the address: LOVIN ul. LELEWEL 36/78. 80-442 Gdańsk tel +48 518731103 or hand it over to a person authorized by the Service Provider to collect it, unless the Service Provider has offered to collect the Project itself. To meet the deadline, the Service Provider will receive the return shipment no later than the 14th calendar day. In the absence of specific arrangements related to the return of the Project, the Client of the Online Store is obliged to return the Project to the address indicated in Section 1.1 of these Regulations or to the address indicated by the Service Provider in the correspondence related to the withdrawal from the Sales Contract.

7.6. The Service Provider is obliged not later than within 14 calendar days from the date of receipt of the Project covered by the Sales Agreement, which concerns withdrawal, to return to the Online Store Customer the payments made, provided that the Online Store Customer complies with the obligations specified in point 7.5. of these Regulations. The service provider refunds the payment to the bank account provided in the withdrawal form. Seller shall not be obliged to reimburse the consumer for the additional costs incurred by him

7.7. The Online Store Customer bears full responsibility for reducing the value of the Project as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functionality of the Project

7.8. The Online Store Customer bears the direct costs of returning the Project

7.9 The period for withdrawal from the contract shall begin:

7.9.1 For a contract in the performance of which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Contract) – from taking possession of the Product by the consumer or a third party other than the carrier indicated by the consumer, and in the case of a contract that: (1) involves multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) involves the regular delivery of Products for a fixed period – from taking possession of the first Product;

7.9.2 For other contracts – from the date of conclusion of the contract.

7.10 In the case of a Product that is a service, the performance of which – at the express request of the consumer – began before the expiration of the deadline for withdrawal from the contract, the consumer who exercises the right of withdrawal after making such a request, shall be obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the fulfilled performance.

7.11 The Consumer shall not be entitled to withdraw from the Contract if its subject is the supply of one of the following products:

7.11.1 Products personalized/tailored to the individual needs of the Consumer, non-refabricated products, products manufactured according to the specifications of the Customer of the Online Shop

7.11.2 Products used to meet the individualized needs of the Online Shop Customer

7.11.3 Sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery

7.11.4 Goods in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery.

8. SALES AGREEMENTS – ENTREPRENEURS

8.1. This section of the Regulations and the provisions contained therein apply only to Online Shop Customers who are Entrepreneurs within the meaning of the Civil Code (Journal of Laws 2018.0.1025 i.e. – Act of 23 April 1964 – Civil Code).

8.2. The Service Provider has the right to withdraw from the Sales Agreement concluded with the Online Store Customer who is an Entrepreneur within 14 calendar days of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Online Store Customer being an Entrepreneur against the Service Provider.

8.3. In the case of Online Store Customers who are Entrepreneurs, the Service Provider has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Online Store customer and the fact of concluding the Sales Agreement.

8.4. The benefits and burdens associated with the Project during its delivery to the address indicated by the Online Store Customer being the Entrepreneur, including the risk of accidental loss or damage of the Project during delivery shall pass to the Online Store Customer being the Entrepreneur at the time of delivery to the carrier. The Service Provider is not responsible for the loss, defect or damage of the Project arising from its acceptance for transport until its release to the Online Store Customer, as well as for any delay in delivery of the parcel.

8.5. If the Project is sent to an Online Store Customer being an Entrepreneur via a carrier, the Online Store Customer is obliged to examine the shipment in time and in the manner accepted for such shipments. If it finds that during transport there was a loss or damage to the Project, it is obliged to perform all actions necessary to determine or exclude the liability of the carrier

8.6. In accordance with art. 558 § 1 of the Civil Code, the Service Provider’s liability under the warranty for the Project towards the Online Store Customer being an Entrepreneur is excluded.

8.7. In the case of Online Store Customers who are Entrepreneurs, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without stating the reasons by sending the Online Store Customer an appropriate statement by e-mail to the address provided by the Online Store Customer during the Registration procedure.

8.8. The Service Provider’s liability towards the Online Store Customer being an Entrepreneur, regardless of its legal basis, is limited – both as part of a single claim, as well as for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but not more than up to the amount of one thousand zlotys. The Service Provider is liable to the Online Store Customer being an Entrepreneur only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits in relation to the Online Store Customer being an Entrepreneur.

8.9. All disputes arising between the Service Provider and the Online Store Customer being an Entrepreneur shall be submitted to the court having jurisdiction over the Servic

9. PERSONAL DATA

9.1. The administrator of personal data of the Online Store customers defined as protected data in the relevant provisions of applicable Polish law collected through the Online Store is the Service Provider.

9.2. Personal data of Online Store Customers collected by the Service Provider via the Online Store are used – in accordance with the will of the Online Store customer – only for the purpose of implementing the Sales Agreement or the contract for the provision of Electronic Services

9.3. Acceptable recipients of personal data of Online Store customers:

9.3.1. In the case of an Online Store Customer who uses the Online Store as a method of delivery by post or courier, the Administrator provides the collected personal data of the Online Store Customer to the selected carrier or intermediary performing the shipment at the request of the Administrator

9.3.2. In the case of an Online Store Customer who uses the Online Store as an electronic payment method or payment card – the Administrator provides the collected personal data of the Online Store Customer to the selected entity servicing the above payments in

9.4. The Online Store customer has the right to access their data and correct it. The request in this respect may be submitted in writing to the address indicated in point 1.1 of these Regulations or via e-mail to the address indicated in point 1.1 of t

9.5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement or contract for the provision of Electronic Services results in the inability to conclude such a contract. The data necessary for the conclusion of the Sales Agreement or contract for the provision of Electronic Services are also indicated each time on the Online Store website before the conclusion of the Contracy.

10. PRIVACY POLICY

The data administrator is LOVIN S.C. based in Warsaw. All contact details of the Administrator are shown in section 1.1 of these Regulations. Data protection is carried out in accordance with the requirements of generally applicable law, and their storage takes place on secured servers of the Administrator or by a leased Administrator.

For the interpretation of terms, the definitions described in point 1.4 of these Regulations shall apply or as described in this point of the Regulations (if it results directly from the description). The term “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC.

We respect the right to privacy and care for data security. For this purpose, among others, secure communication encryption protocol (SSL).

Personal data provided in the Online Store Forms are treated as confidential and are not visible to unauthorized persons.

10.1. Data Administrator

The Service Provider is the administrator of personal data of Online Store Customers. This means that after creating an account on our website, the Service Provider processes the Online Store Customer’s data such as: name, surname, e-mail address, telephone number, position, workplace, IP address. The service provider is also the administrator of people subscribed to the newsletter. Personal data is processed:

1. zin accordance with the provisions on the protection of personal data,
2. in accordance with the implemented Privacy Policy,
3. to the extent and purpose necessary to establish, shape the content of the Agreement, change or terminate it, and to properly implement Services provided electronically,
4. to the extent and purpose necessary to fulfill legitimate interests (legitimate purposes), and the processing does not violate the rights and freedoms of the data subject: to the extent and purpose consistent with the expressed consent to receive the newsletter. Any data subject has the right to access data, rectify, delete or limit processing, the right to object, the right to lodge a complaint to the supervisory authority.
   Contact with the person supervising the processing of personal data in the Service Provider’s organization is possible electronically at the e-mail address indicated in point 1.1 of these Regulations

We reserve the right to process the data of Online Store Customers also after termination of the Agreement or withdrawal of consent, however only to the extent necessary to assert any claims before a court or if national or EU regulations or international law oblige the Service Provider to retain data.

The Service Provider has the right to disclose the Online Store Customer’s personal data and other data to entities authorized under applicable law (e.g. law enforcement authorities).
The deletion of personal data may occur as a result of withdrawing consent or filing a legally admissible objection to the processing of personal data.

The Service Provider does not disclose personal data to other entities, except for entities authorized under applicable law.

Personal data is processed by appropriately trained persons only authorized by the Service Provider.
10.2. Cookies

10.2.1. The lovin.pl website uses cookies. These are small text files sent by the web server and stored by the browser computer software. When the browser reconnects to the site, the site recognizes the type of device the user connects to. Parameters allow reading the information contained therein only to the server that created them. Cookies therefore facilitate the use of previously visited websites. The information collected relates to the IP address, type of browser used, language, type of operating system, Internet service provider, time and date information, location and information sent to the website via the contact form.

10.2.2. The collected data is used to monitor and check how users use our websites to improve the functioning of the website by providing more efficient and trouble-free navigation. Cookies indirectly identify the website user, which allows him to tailor the content of the website he uses to his needs.

10.2.3.  We use the following cookies on our website:

1. a) “Necessary” cookies, enabling the use of services available on the website, e.g. authentication cookies used for services that require authentication on the website;
2. b) cookies used to ensure security, e.g. used to detect fraud in the field of authentication on the site;
3. c) „wydajnościowe” pliki cookies, umożliwiające zbieranie informacji o sposobie korzystania ze stron internetowych serwisu; “Performance” cookies, enabling the collection of information on the use of website pages;
4. d) „functional “cookies”, enabling “remembering” the settings selected by the user and personalizing the user interface, eg in terms of the language or region of the user’s origin, font size, website appearance, etc .;
5. e) “Advertising” cookies, enabling users to provide advertising content more tailored to their interests

10.2.4.. The user may at any time disable or restore the option of collecting cookies by changing the settings in the web browser.

Additional personal data, such as an e-mail address, are collected only in places where the user has expressly consented to this by completing the form. We save and use the above data only for the purposes necessary to perform the given function.

11. FINAL PROVISIONS

11.1 Agreements concluded by the Service Provider via the Online Store are concluded in Polish

11.2. Change of Regulations:

11.2.1. The Service Provider reserves the right to amend the Regulations for important reasons, i.e. changes to the law; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations, changes in the Service Provider’s data

11.2.2. W przypadku zawarcia na podstawie niniejszego Regulaminu umów o charakterze ciągłym (np. świadczenie Usługi Elektronicznej) zmieniony regulamin wiąże Klienta Sklepu Internetowego, jeżeli zostały zachowane wymagania określone w art. 384 oraz 384[1] Kodeksu cywilnego, to jest Klient Sklepu Internetowego został prawidłowo powiadomiony o zmianach i nie wypowiedział umowy w terminie 14 dni kalendarzowych od dnia powiadomienia. W wypadku gdyby zmiana Regulaminu skutkowała wprowadzeniem jakichkolwiek nowych opłat lub podwyższeniem obecnych Klient Sklepu Internetowego nie będący Przedsiębiorcą ma prawo odstąpienia od umowy.

11.2.3. In the event of conclusion of contracts of a different nature than continuous contracts pursuant to these Regulations (e.g. Sales Agreement), changes to the Regulations will not in any way affect the acquired rights of Online Store Customers who are not Entrepreneurs before the date of entry into force of amendments to the Regulations, in particular changes to the Regulations will not had an impact on orders already placed or submitted and Sales Agreements concluded, implemented or executed.

11.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with customers who are consumers – the provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 from as amended) and the Act on specific conditions of consumer sales and amendment to the Civil Code of 27 July 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with customers who are consumers – the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of applicable law.